Privacy Policy

MANDARIN HOTEL BANGKOK respects your right to privacy of all customer and Business Partner personal information (personal Data) provided by you as confidential. This Privacy policy describes how we collect, use, share or otherwise process customer information. We are committed to ensuring the personal data you provide will collected and kept it secure.

MANDARIN HOTEL BANGKOK is the data controller when customer provide information to us.

What information do we collect?
"Personal Data" refers to personal information which is capable of identifying you as an individual for example :

  • Your Personal information, contact information, passport and visa information, identity card
  • Guest stay information (hotel or residences where your stay, date of arrival and departure, special requests, telephone number)
  • Your credit card details, membership information, account details
  • Information about your use hotel facility and service
  • Image of you of our hotel areas by CCTV
  • Conversation you have with our reservation or sale team
  • Information about device you use to internet with us
  • Information about who you are travelling with

All this information is stored securely with restricted access and handled with the greatest respect for your privacy. And this information only be used for voluntary purpose, Hotel Name will obtain your consent and you can tell us not to be use your information and we will not to do so.

When and how we collect your information
We collect your information directly and indirectly when your interacting with our product and service which including

  • Book a room online via e-mail, official website, Facebook and phone
  • Sing up to our loyalty program
  • Visit our website or application
  • Visit our hotel and use our service
  • Access hotel internet
  • Use social media functionality
  • Post review of your stay or interaction with us
  • Complete our market research/ customer surveys
  • Enter competitions or promotions

With your consent
There are some activities where we use your personal information with your consent such as sending you marketing messages by e-mail (promotion, news of hotel’s product and service). We would ask your permission first and you could opt-out any time

To Comply with legal obligations
There may be situations where we need to use your information to comply with legal obligations such as It is required by law to keep records of who is in our hotels in case there is an emergency and security safety reason.

Notice for Direct Marketing
We intend of use your personal information (your name, address, telephone number, e-mail and other contact details) to sent you marketing communication massage such as direct mail, e-news, telephone calls and SMS, offer, promotions, event to be offer by us or our business partners. We may not use your personal information for direct or e-marketing without your consent. If you do not allow us to use your personal information. You may opt out from receiving marketing communication at any time.

Our Commitment to Data Security
To maintain the accuracy of your personal information, as well as preventing unauthorized access to and ensuring the correct use of your personal information, we have carried out appropriate physical, electronic and managerial measures to safeguard and secure the personal information we collect. Whilst we make every effort to protect your personal information, no security measures can guarantee that your personal information will not be subject to interference